Privacy Policy

 

PRIVACY POLICY

SM Windows & Doors Ltd
Effective Date: July 16, 2025
Last Updated: July 16, 2025

1. COMPANY INFORMATION

SM Windows & Doors Ltd
Unit 16, Hewitsland
New Ross, Co. Wexford
Y34 DC89, Ireland
Phone: 086 225 4343
Website: https://smsolutions.ie/
Email: office@smsolutions.ie

Data Controller: SM Windows & Doors Ltd is the data controller responsible for your personal data.

2. INTRODUCTION

SM Windows & Doors Ltd (“we,” “us,” or “our”) is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, use our services, or interact with us.

This policy complies with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018.

3. PERSONAL DATA WE COLLECT

We may collect and process the following categories of personal data:

3.1 Information You Provide Directly:

  • Name and contact details (address, phone number, email)
  • Project details and specifications
  • Payment information (processed securely through third-party providers)
  • Communication records (emails, phone calls, messages)
  • Survey responses and feedback

3.2 Information Collected Automatically:

  • Website usage data (pages visited, time spent, clicks)
  • IP address and browser information
  • Device information (type, operating system)
  • Cookies and similar tracking technologies

3.3 Information from Third Parties:

  • References from other contractors or suppliers
  • Credit check information (where applicable)
  • Social media information (if you interact with our social media pages)

4. LEGAL BASIS FOR PROCESSING

We process your personal data based on the following legal grounds:

  • Contract Performance: To fulfill our contractual obligations for window and door supply services
  • Legitimate Interest: For business operations, customer service, and marketing to existing customers
  • Consent: For marketing communications and non-essential cookies (where required)
  • Legal Obligation: To comply with tax, accounting, and other legal requirements
  • Vital Interest: In emergency situations affecting health and safety

5. HOW WE USE YOUR PERSONAL DATA

We use your personal data for the following purposes:

5.1 Service Delivery:

  • Processing and fulfilling orders
  • Providing quotes and estimates
  • Project management and installation coordination
  • Customer support and after-sales service

5.2 Business Operations:

  • Maintaining customer records
  • Invoicing and payment processing
  • Quality control and warranty management
  • Health and safety compliance

5.3 Marketing and Communications:

  • Sending service updates and product information
  • Marketing communications (with your consent)
  • Customer satisfaction surveys
  • Website improvement and analytics

6. DATA SHARING AND DISCLOSURE

We may share your personal data with:

6.1 Service Providers:

  • Installation contractors and subcontractors
  • Delivery and logistics companies
  • Payment processors
  • IT service providers
  • Professional advisors (accountants, lawyers)

6.2 Legal Requirements:

  • Regulatory authorities when legally required
  • Law enforcement agencies
  • Courts and tribunals

6.3 Business Transfers:

  • In the event of a merger, acquisition, or sale of business assets

We do not sell your personal data to third parties for marketing purposes.

7. INTERNATIONAL TRANSFERS

Some of our service providers may be located outside the European Economic Area (EEA). When we transfer your data internationally, we ensure appropriate safeguards are in place, including:

  • Adequacy decisions by the European Commission
  • Standard Contractual Clauses
  • Binding Corporate Rules

8. DATA RETENTION

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy:

  • Customer records: 7 years after final transaction (for tax and legal compliance)
  • Marketing data: Until you withdraw consent or 3 years of inactivity
  • Website analytics: 26 months

9. YOUR RIGHTS UNDER GDPR

You have the following rights regarding your personal data:

9.1 Right of Access

Request a copy of the personal data we hold about you

9.2 Right to Rectification

Request correction of inaccurate or incomplete data

9.3 Right to Erasure (“Right to be Forgotten”)

Request deletion of your personal data in certain circumstances

9.4 Right to Restrict Processing

Request limitation of how we use your data

9.5 Right to Data Portability

Request transfer of your data to another service provider

9.6 Right to Object

Object to processing based on legitimate interest or for direct marketing

9.7 Rights Related to Automated Decision-Making

Protection against solely automated decision-making

To exercise these rights, contact us using the details in Section 12.

10. COOKIES AND WEBSITE TECHNOLOGIES

Our website uses cookies and similar technologies to:

  • Ensure website functionality
  • Analyze website performance
  • Provide personalized content
  • Enable social media features

You can manage cookie preferences through your browser settings or our cookie consent tool. For more information, see our Cookie Policy.

11. DATA SECURITY

We implement appropriate technical and organizational measures to protect your personal data, including:

  • Encryption of sensitive data
  • Regular security assessments
  • Staff training on data protection
  • Secure data storage and transmission
  • Access controls and authentication

12. CONTACT INFORMATION

Data Protection Queries:

SM Windows & Doors Ltd
Unit 16, Hewitsland
New Ross, Co. Wexford, Y34 DC89
Phone: 086 225 4343
Email: [Insert data protection email]

Data Protection Commission Ireland:

If you are not satisfied with our response to your data protection concerns, you can lodge a complaint with:

Data Protection Commission
21 Fitzwilliam Square South
Dublin 2, D02 RD28
Phone: +353 57 868 4800
Email: info@dataprotection.ie
Website: www.dataprotection.ie

13. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by:

  • Posting the updated policy on our website
  • Sending email notifications to registered customers
  • Displaying prominent notices on our website

14. CHILDREN’S PRIVACY

Our services are not directed at children under 16 years of age. We do not knowingly collect personal data from children under 16. If you believe we have collected data from a child under 16, please contact us immediately.

15. ADDITIONAL INFORMATION

15.1 Marketing Communications

You can opt out of marketing communications at any time by:

  • Clicking the unsubscribe link in emails
  • Contacting us directly
  • Updating your preferences on our website

15.2 Data Breach Notification

In the event of a data breach that poses a high risk to your rights and freedoms, we will notify you within 72 hours of becoming aware of the breach.

This Privacy Policy was last updated on July 16, 2025.